Fulfilment Services | Ecommerce | Fairway Fulfilment & Logistics

Corona Virus Statement - March 2020



Dear Staff & Clients, 

Covid-19 Statement - 24th March 2020

Further to the announcement by the Prime Minister yesterday.

Government guidelines say that online shopping sites are still open (and encouraged) and postal and delivery services will run as usual.

However, The Prime Minister also stated:

That is why people will only be allowed to leave their home for the following very limited purposes:

travelling to and from work, but only where this is absolutely necessary and cannot be done from home.”

We believe that the services we provide help to support the Government’s actions in keeping online shopping sites open and reducing the requirement for the public to leave home. However, we must also respect and protect our staff.

Where possible we are requiring our staff to work from home. As we are involved in the pick & pack business this is not possible for the large majority of our staff. To comply with the Government request we have reduced our staff numbers (by furloughing staff) as far as reasonably possible whilst retaining sufficient staff to fulfil the online orders that we continue to receive. We will continue to actively manage this process and bring back staff if and when required.

Further, for those staff that travel by public transport, we are encouraging them to travel outside of peak travel hours to assist with social distancing and we will be implementing shorter working days to facilitate this.

As the pandemic spreads, it is likely that there will be some unavoidable impact on service levels and accordingly we are suspending all service level agreements for the next 3 months. We will review matters further thereafter. Please be assured that we will continue to endeavour to provide as good a service as reasonably possible in these unprecedented times.

We ask for your assistance in limiting or delaying non-core activities – for example stocktakes.

We are also stopping face-to-face meetings with Clients but we will be available for voice and video conferencing.

 
The Directors
CDL London Limited & Fairway PSD Limited



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